:root{
    --bg:#0C0B0D;
    --surface:#17151A;
    --surface-2:#201D24;
    --border:#312D35;
    --text:#F3EFE9;
    --text-muted:#A79F92;
    --gold:#C6A15C;
    --gold-soft:#DDBC80;
    --gold-tint:#2B2416;

    --m-atendeu:#7FA1D6;
    --m-agendado:#B39EDA;
    --m-recusou:#E08A7C;
    --m-naoatendeu:#6E6A63;

    --goal-good:#8FBF8A;
    --goal-bad:#E0937C;

    --shadow: 0 1px 2px rgba(0,0,0,.4), 0 12px 32px rgba(0,0,0,.45);
    --radius: 14px;
  }

  *{box-sizing:border-box;}
  html,body{margin:0;padding:0;}
  body{
    background:var(--bg);
    color:var(--text);
    font-family:'Inter',system-ui,-apple-system,sans-serif;
    font-size:14.5px;
    line-height:1.5;
    -webkit-font-smoothing:antialiased;
  }
  h1,h2,h3,.display{
    font-family:'Fraunces',Georgia,serif;
    text-wrap:balance;
    letter-spacing:-0.01em;
  }
  .num{font-variant-numeric:tabular-nums;}
  a{color:inherit;}
  button{font-family:inherit;}
  :focus-visible{outline:2px solid var(--gold);outline-offset:2px;}

  .wrap{max-width:1180px;margin:0 auto;padding:28px 24px 80px;}

  .topbar{
    display:flex;align-items:center;justify-content:space-between;
    gap:16px;flex-wrap:wrap;
    padding-bottom:20px;margin-bottom:24px;
    border-bottom:1px solid var(--border);
  }
  .brand{display:flex;align-items:baseline;gap:10px;}
  .brand-mark{font-family:'Fraunces',serif;font-weight:600;font-size:20px;letter-spacing:.01em;}
  .brand-sub{color:var(--text-muted);font-size:12.5px;letter-spacing:.04em;text-transform:uppercase;}
  .brand-gold{color:var(--gold);}
  .topbar-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap;}

  .btn{
    display:inline-flex;align-items:center;gap:8px;
    border-radius:10px;border:1px solid var(--border);
    background:var(--surface);color:var(--text);
    padding:9px 16px;font-size:13.5px;font-weight:600;
    cursor:pointer;transition:border-color .15s, transform .1s, background .15s;
    text-decoration:none;
  }
  .btn:hover{border-color:var(--gold);}
  .btn:active{transform:translateY(1px);}
  .btn-gold{background:var(--gold);border-color:var(--gold);color:#1A1206;}
  .btn-gold:hover{background:var(--gold-soft);border-color:var(--gold-soft);}
  .btn-ghost{background:transparent;}
  .btn-danger{color:var(--m-recusou);border-color:var(--m-recusou);background:transparent;}
  .btn-danger:hover{background:var(--m-recusou);color:#fff;}
  .btn-sm{padding:6px 11px;font-size:12.5px;border-radius:8px;}

  .seg{display:inline-flex;border:1px solid var(--border);border-radius:9px;overflow:hidden;}
  .seg button{
    border:none;background:var(--surface);color:var(--text-muted);
    padding:8px 14px;font-size:13px;font-weight:600;cursor:pointer;
  }
  .seg button + button{border-left:1px solid var(--border);}
  .seg button.active{background:var(--gold);color:#1A1206;}

  .filters{
    display:flex;flex-wrap:wrap;gap:10px;align-items:end;
    padding:16px;background:var(--surface);border:1px solid var(--border);
    border-radius:var(--radius);margin-bottom:24px;box-shadow:var(--shadow);
  }
  .field{display:flex;flex-direction:column;gap:5px;min-width:130px;}
  .field label{font-size:11.5px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;}
  select,input,textarea{
    font-family:inherit;font-size:13.5px;color:var(--text);
    background:var(--surface-2);border:1px solid var(--border);
    border-radius:8px;padding:8px 10px;
  }
  select:focus,input:focus,textarea:focus{border-color:var(--gold);}
  .filters .field{flex:0 0 auto;}
  .filters-spacer{flex:1 1 auto;min-width:8px;}

  .stats{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin-bottom:24px;}
  .stat{
    background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);
    padding:16px 16px 14px;box-shadow:var(--shadow);
  }
  .stat-label{font-size:11.5px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;margin-bottom:8px;display:flex;align-items:center;justify-content:space-between;gap:6px;}
  .stat-goal{font-size:10px;color:var(--gold);text-transform:none;letter-spacing:0;font-weight:600;white-space:nowrap;}
  .stat-value{font-family:'Fraunces',serif;font-size:26px;font-weight:600;}
  .stat-sub{font-size:11px;color:var(--text-muted);margin-top:4px;}
  .stat-sub.goal-good{color:var(--goal-good);}
  .stat-sub.goal-bad{color:var(--goal-bad);}
  .goal-dot{display:inline-block;width:6px;height:6px;border-radius:50%;margin-right:6px;vertical-align:middle;}
  .goal-dot.good{background:var(--goal-good);}
  .goal-dot.bad{background:var(--goal-bad);}

  .stat-meter{margin-top:9px;height:5px;border-radius:3px;background:var(--surface-2);overflow:hidden;}
  .stat-meter-fill{height:100%;border-radius:3px;background:var(--border);width:0%;transition:width .4s ease;}
  .stat-meter-fill.good{background:var(--goal-good);}
  .stat-meter-fill.bad{background:var(--goal-bad);}
  .stat-diff{font-size:11px;margin-top:6px;color:var(--text-muted);}
  .stat-diff.goal-good{color:var(--goal-good);}
  .stat-diff.goal-bad{color:var(--goal-bad);}

  section.panel{
    background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);
    padding:20px 22px;margin-bottom:20px;box-shadow:var(--shadow);
  }
  .panel-head{display:flex;align-items:baseline;justify-content:space-between;gap:12px;margin-bottom:16px;flex-wrap:wrap;}
  .panel-title{font-size:17px;font-weight:600;}
  .panel-hint{font-size:12px;color:var(--text-muted);}

  .trend-chart{display:flex;align-items:flex-end;gap:14px;overflow-x:auto;padding:10px 4px 4px;min-height:190px;}
  .trend-col{display:flex;flex-direction:column;align-items:center;gap:8px;min-width:46px;}
  .trend-bars{display:flex;align-items:flex-end;gap:3px;height:150px;}
  .trend-bar{width:11px;border-radius:3px 3px 0 0;min-height:2px;}
  .trend-label{font-size:10.5px;color:var(--text-muted);text-align:center;white-space:nowrap;}
  .legend{display:flex;gap:16px;flex-wrap:wrap;font-size:12px;color:var(--text-muted);margin-top:14px;padding-top:14px;border-top:1px dashed var(--border);}
  .legend .dot{width:8px;height:8px;border-radius:50%;display:inline-block;margin-right:6px;}

  .comp-bar{display:flex;height:8px;border-radius:6px;overflow:hidden;background:var(--surface-2);min-width:90px;}
  .comp-bar span{height:100%;}

  .breakdown-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px;}
  @media (max-width:820px){.breakdown-grid{grid-template-columns:1fr;}}
  .bd-row{display:grid;grid-template-columns:1fr auto;gap:8px;align-items:center;padding:9px 0;border-bottom:1px solid var(--border);}
  .bd-row:last-child{border-bottom:none;}
  .bd-name{font-weight:600;font-size:13px;}
  .bd-bar-track{background:var(--surface-2);border-radius:6px;height:7px;margin-top:5px;}
  .bd-bar-fill{background:var(--gold);height:100%;border-radius:6px;}
  .bd-nums{font-size:12px;color:var(--text-muted);text-align:right;white-space:nowrap;}
  .bd-nums b{color:var(--text);}

  .table-scroll{overflow-x:auto;}
  table{width:100%;border-collapse:collapse;font-size:13px;}
  th{
    text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.04em;
    color:var(--text-muted);font-weight:600;padding:0 10px 10px;border-bottom:1px solid var(--border);
    white-space:nowrap;
  }
  td{padding:11px 10px;border-bottom:1px solid var(--border);vertical-align:middle;white-space:nowrap;}
  tr:last-child td{border-bottom:none;}
  td.wrap-cell{white-space:normal;max-width:220px;}
  .muted{color:var(--text-muted);}
  .row-actions{display:flex;gap:6px;}

  .empty-card{text-align:center;padding:40px 20px;color:var(--text-muted);}
  .empty-card .display{font-size:20px;color:var(--text);margin:0 0 6px;}

  .modal-overlay{
    position:fixed;inset:0;background:rgba(10,8,4,.6);
    display:none;align-items:center;justify-content:center;padding:20px;z-index:50;
  }
  .modal-overlay.open{display:flex;}
  .modal{
    background:var(--surface);border:1px solid var(--border);border-radius:16px;
    width:100%;max-width:560px;max-height:90vh;overflow-y:auto;
    padding:24px 26px 22px;box-shadow:var(--shadow);
  }
  .modal-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px;}
  .modal-head h3{font-size:19px;margin:0;}
  .modal-close{background:none;border:none;color:var(--text-muted);cursor:pointer;font-size:20px;line-height:1;padding:4px;}
  .form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;}
  .form-grid .full{grid-column:1/-1;}
  .form-grid label{display:block;font-size:11.5px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;margin-bottom:5px;}
  .form-grid select,.form-grid input,.form-grid textarea{width:100%;}
  .form-grid textarea{resize:vertical;min-height:56px;}
  .modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:20px;}
  .field-hint{font-size:11px;color:var(--text-muted);margin-top:10px;}

  .toast{
    position:fixed;bottom:22px;left:50%;transform:translateX(-50%) translateY(8px);
    background:var(--text);color:var(--bg);padding:10px 18px;border-radius:10px;
    font-size:13px;font-weight:600;opacity:0;pointer-events:none;transition:opacity .2s, transform .2s;
    z-index:60;
  }
  .toast.show{opacity:1;transform:translateX(-50%) translateY(0);}

  .banner-warn{
    background:var(--gold-tint);border:1px solid var(--gold);color:var(--gold-soft);
    border-radius:10px;padding:10px 14px;font-size:12.5px;margin-bottom:18px;display:none;
  }
  .banner-warn.show{display:block;}

  .pin-overlay{
    position:fixed;inset:0;background:var(--bg);display:flex;align-items:center;justify-content:center;
    z-index:100;padding:20px;
  }
  .pin-card{
    background:var(--surface);border:1px solid var(--border);border-radius:16px;
    width:100%;max-width:340px;padding:32px 28px;box-shadow:var(--shadow);text-align:center;
  }
  .pin-card .display{font-size:22px;margin:0 0 6px;}
  .pin-card p{color:var(--text-muted);font-size:13px;margin:0 0 20px;}
  .pin-card input{width:100%;text-align:center;font-size:22px;letter-spacing:.3em;padding:12px;margin-bottom:14px;}
  .pin-card .btn{width:100%;justify-content:center;}
  .pin-error{color:var(--m-recusou);font-size:12.5px;margin-top:10px;display:none;}
  .pin-error.show{display:block;}
  #app{display:none;}

  @media (max-width:900px){ .stats{grid-template-columns:repeat(3,1fr);} }
  @media (max-width:560px){
    .stats{grid-template-columns:repeat(2,1fr);}
    .form-grid{grid-template-columns:1fr;}
  }
  @media (prefers-reduced-motion: reduce){ *{transition:none !important;} }

main{max-width:1180px}#reports{min-width:0}.filters .field{min-width:0}.filters input,.filters select{width:100%}.stats{grid-template-columns:repeat(3,minmax(0,1fr))}.trend-chart{overflow-x:auto}.trend-col{flex-shrink:0}.table-scroll{overflow-x:auto;max-width:100%}.table-scroll table{min-width:800px}textarea{width:100%;color:var(--text);background:var(--surface-2);padding:12px}#report-start,#report-end,#report-period{max-width:300px} @media(max-width:650px){.stats{grid-template-columns:repeat(2,minmax(0,1fr))}.filters{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.breakdown-grid{grid-template-columns:1fr}.filters-spacer{display:none}.seg{flex-wrap:wrap}section{padding:12px}.table-scroll-hint{display:block}}

.performance-alerts{padding:20px;margin:18px 0;border:1px solid rgba(125,168,255,.28);border-radius:18px;background:rgba(13,26,50,.7)}.performance-alerts h3,.performance-alerts h4{margin:0 0 12px}.goal-period-alerts{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin-top:18px}.goal-period-card{min-width:0;padding:16px;border:1px solid rgba(125,168,255,.2);border-radius:14px}.goal-period-card p{line-height:1.6;overflow-wrap:anywhere}.alert-attention{color:#ffd498}.alert-ok{color:#86e8bd}.missing-date-button{margin:4px 8px 4px 0}@media(max-width:700px){.goal-period-alerts{grid-template-columns:1fr}.performance-alerts{padding:14px}}